Shipping policy

Shipping Policy

Last Updated: August 9, 2026

At SUPLEAF, we are committed to providing a simple, reliable, and transparent shopping experience. Please review the shipping information below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after your payment has been successfully received.

Processing times may be slightly longer during holidays, promotional periods, weekends, or periods of high order volume.

Please note that order processing time is separate from shipping and delivery time.

Shipping & Delivery Time

Once your order has been processed and shipped, the estimated delivery time is approximately 10–15 business days.

Please understand that this is an estimated delivery timeframe and not a guaranteed delivery date.

Delivery times may vary depending on several factors, including:

  • Shipping carrier delays
  • Weather conditions
  • Holidays and peak shipping periods
  • Incorrect or incomplete shipping information
  • High shipping volumes
  • Carrier routing issues
  • Other circumstances beyond SUPLEAF's reasonable control

While we work to ensure your order arrives as quickly as possible, SUPLEAF cannot guarantee a specific delivery date.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to become active or update after the package has been handed over to the shipping carrier.

If your tracking information does not update immediately, this does not necessarily mean that your package is lost or delayed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

  • Full name
  • Street address
  • Apartment or unit number, if applicable
  • City
  • State
  • ZIP code

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at info@supleaf.com.

We will make reasonable efforts to update the address before your order enters processing. However, we cannot guarantee that changes will be possible once an order has entered processing or fulfillment.

SUPLEAF is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at info@supleaf.com and include your order number.

We will review the available tracking information and assist you as appropriate.

If a package is confirmed by the shipping carrier as lost in transit, SUPLEAF will review the situation and determine the appropriate resolution.

Please note that shipping delays caused by the carrier do not automatically qualify an order for a refund while the package remains in transit.

Delivered Packages

If the shipping carrier's tracking information indicates that your package has been delivered, but you cannot locate it, please first check:

  • Your mailbox or designated delivery area
  • Around your home
  • With household members
  • With neighbors
  • With the shipping carrier

If the package still cannot be located, we recommend contacting the shipping carrier directly to report the issue.

SUPLEAF is generally not responsible for packages that are confirmed as delivered but are subsequently lost, misplaced, or stolen.

Incorrect Shipping Information

SUPLEAF is not responsible for delays, returned packages, or delivery failures resulting from incorrect or incomplete information provided by the customer.

If a package is returned because of an incorrect address or an unsuccessful delivery, additional shipping charges may apply before the order can be reshipped.

Shipping Support

If you have any questions about your order, shipping status, tracking information, or delivery, please contact our customer support team:

Email: info@supleaf.com

When contacting us about an existing order, please include your order number and the email address used when placing the order so we can assist you as efficiently as possible.

Our customer support team will review your request and respond as soon as possible.

Thank you for choosing SUPLEAF.

SUPLEAF — Wellness Made Simple.